Day In & Day Out @ LaSalle & CenterPointe

FW: Fantastic August

2006-08-30T12:23:00.000-07:00

________________________________

From: Mike Brewer
Sent: Wed 8/30/2006 1:26 PM
To: Mishell Villalobos; Wendy Allen
Cc: Daphne Tappert; Lindsey Schallberger; Jim Klein
Subject: RE: Fantastic August

Excessive Insane Greatness!! Thank you for the focus but more important, the execution! Portland is felling the Rock from Centerpointe! M

-----Original Message-----
From: Mishell Villalobos
Sent: Wed Aug 30 13:23:45 2006
To: Wendy Allen; Mike Brewer
Cc: Daphne Tappert; Lindsey Schallberger
Subject: Fantastic August

The folks here at Centerpointe wanted to forward a few statistics to you. (Because We Are So Excited)

Currently
plus $2799 monthly rental income YEAH!!!
40 traffic 29 applications 72.5% closing ratio
94.7% occupancy & 5.7% LTL

Projected for 9/10 seems like a good number...
10 move outs
15 move ins
96.2% occupancy
$$$$$$$$$$$$$$$$$$$$

Have a fantastic day.

Mishell Villalobos
CenterPointe Apartments
15290 SW Millikan Way
Beaverton, Or 97006
Ph.503-677-2700
Fx.503-677-2705
mvillalobos@eqr.com

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FW:

2006-08-29T11:14:00.000-07:00

________________________________

From: Wendy Allen
Sent: Mon 8/14/2006 1:47 PM
To: Mike Brewer
Cc: Daphne Tappert; Mishell Villalobos; Lindsey Schallberger; James Dutcher
Subject: FW:

Mike- Can you say PHENOMENAL? I sure can... Great job to the entire team... Patrick, George, Mishell, Lindsey, James & Daph! You guys really ROCK. Way to make a come back. Thanks for all you are doing. I really appreciate you all.

Wendy

________________________________

From: Daphne Tappert
Sent: Mon 8/14/2006 1:17 PM
To: Wendy Allen
Subject:

Here's an update on what we're doing over here at Center Pointe

Let's see............... Occ 97% what else?.................Oh yes LTL 6.8%

Huh was there anything else? ................... Oh yeah 7 applications, 2 were same day move-ins buy none other then the spectacular Lindsey.

That's all for now

d-

Daphne Tappert
Assistant Manager
Centerpointe Apartments
503.622.2700
dtappert@eqr.com

FW: Leasing Agent Activity

2006-07-27T09:32:00.000-07:00

Natalie is killing it. She has 16 leases for this month. The
closest person to her is Jennie with 4. Moreover, we have 28 leases for the
months so she has more than all the office team combined. WOW! She tells me
her goal is 20 and will not rest until she makes her goal. Can you say...
Natalie is ROCKING PORTLAND?

MS Appreciation Day RSVP 7/5/06

2006-07-06T13:26:00.000-07:00

Maintenance Supervisor Appreciation Day 06'
To be held at the Claremont Golf Course (off West Union)
Scheduled for August 17, 2006

I have the following RSVP so far:
Brentwood= Yes on attending; no on clubs
Cove= Yes on attending; yes on clubs
Kempton Downs= yes on attending; yes on clubs
Meadowcreek= yes on attending; no on clubs
Country Gables????
Club @ Green= yes on attending; no on playing
Centerpointe= yes on attending; yes on clubs
LaSalle= yes on attending; yes on clubs
Club @ Tan?????
Tanasbourne Terrace= yes on attending; no on clubs
Palladia= yes on attending; yes on clubs
Mike= yes on attending; 2 sets of clubs
Jim Klein= yes on attending; no on clubs
Jason Wood?????

Quarterly Awards and Criteria; Version 1

2006-07-06T12:29:00.000-07:00

Quarterly Awards & Criteria

Awards Committee is here for you, we heard you loud and clear. You wanted a fair, consistent way to recognize that you go above and beyond. That is what this group is all about. A set of standards has been set up so that YOU will know exactly what YOU need to do in order to receive an award. This will be an ongoing recognition program. We look forward to recognizing you in the future. Portland Rocks!

Most Improved Rental Income (Year over Year)

Most Improved Occupancy for the Quarter (Year over Year)

Most Improved RMPI Score for the Quarter (Year over Year)

Lowest Expenses for the Quarter vs. Budget

**(All of the above awards are measured from same quarter previous year; with the exception of Expenses)**

Top Shops 98% or better

E-Leads lowest response time for the Quarter

-All e-leads responded within minimum criteria of 24 hours.

Brand Crusader for the Quarter

-Represents the combination of all 10 Ways to be a Winner

Leasing Consultant of the Quarter

- Highest Shop (last shop can be used if not shopped during the quarter)

- Most Leases

- Attendance (to be used as a tie breaker)

Maintenance Tech of the Quarter

- Manager recognized with RM to choose most compelling nomination

Assistant Manager of the Quarter

- Lowest Delinquency

- Lowest Bad Debt

- Highest Shop

Property of the Quarter

- Lowest Expenses

- Highest RMPI

- Highest Y/Y Income Growth (compared to previous year same quarter for the Quarter)

Version #1 June 19, 2006

Traci Blevans

Challenge for the Awards Committee

2006-07-06T12:26:00.000-07:00

I am looking for a formalized approach to distribute the Service Awards. I have a stack in my office now and will wait to send them out until you come up with something. They range in time from 1 to 11 years. I know you have a meeting in July, can we make the deadline for a formal program: July 21, 2006? M

Awards Meeting notes June 7, 2006

2006-07-06T12:24:00.000-07:00

Here are the notes that were taken during our Award's Committee Meeting that was held at Centerpointe started at Noon, on Wednesday, June 7th:

*Purpose of the committee is to give awards, provide recognition, and encourage positive meetings with a set criteria that everyone can see and achieve to if desired.

*Next Award Committee meeting: Wedn, June 21st at 10am at Bellecourt!

*Consider providing advance training classes; such as Leadership classes, etc.

*4 main meetings this year where the Award Committee is involved: 1. Town Hall; 6/14 2. Summer Excursion; 7/20; limited time permitted for awards 3. October Meeting 4. Christmas party

*Ask PM/GM's what day and time their weekly property meetings are held. Then, split the properties among the committee members and go to each meeting the week of 6/26-6/30.

*What to discuss while at Weekly team meeting: 1. Our purpose/goal 2. Our Criteria for awards 3. Give Questionnaire [Stephanie creating] 4. Give Poster [Traci and Rosanna creating]; similar to the Action Selling Posters, but with the Award Committee info instead (completed at Kinko's) to keep associates jazzed about program! 5. E-mail questionnaire answers to Rosanna (e-mail address will be listed on questionnaire and poster) *

[Wendy] working on creating an Award Committee Blog. Perhaps a link from [Mike's] blog?

*[Traci] writing a blurb for the blog after the Town Hall mtg.

*[Mike] do we have a photographer in mind for the Town Hall mtg? If not, [Stephanie] has volunteered!

*How do we expand our committee? Is 7 members enough? Members include: Wendy, Pete, Stephanie, Traci, Mishell, Emily and Rosanna.

*[Rosanna] get 10 ways to be a winner statements for their awardees at the Town Hall mtg to include on the certificate.

*[Wendy] Traveling trophy for fastest e-lead response.

*[Mishell] will e-mail criteria to win awards to all associates no later than Monday, June 12th.

*[Wendy] get criteria to Mishell for distribution.

*[Mike] will someone be announcing the winners of the awards while you hand them out and pose for the photo? Or will it be similar to Christmas 05' where you will announce the award and then someone will just hand you the award to hand to the awardees?

*Town Hall is the first event for the Awards Committee

*Second Event= Summer Excursion; limited time for awards.

*Major Event= October Meeting

*Pyramid game [Pete] to build, [Traci, Mishell and Emily create questions] [Mishell] will gather info on the game, focusing mainly on the bonus round.

*[Rosanna] e-mail RSVP request for Summer excursion vehicles; in order to pre-pay parking fee of $3 per vehicle.

*[Mike] Are the office's open prior to the Summer excursion at 11:30am, or are they closed all day?

*[Mike] What is the budget for the October meeting?

*Location for October meeting= Bellecourt and pool area with rented awnings from Sneads

*Breakfast prepared by Rosanna, Stephanie and Pete

*Use a rent ready apartment to store supplies, prepare food, and storage. Then, pay $20 to have it spiffed. Consider this idea for the Summer Excursion lunch preparation as well!

*[Rosanna and Stephanie] will count how many chairs we have at Bellecourt and measure for the awnings from Snead's.

*[Mike] what is the date in October for this meeting?

*Would the budget allow purchasing several $25 gas gift cards as prizes?

*Next Awards Committee meeting to go over awards for Summer Excursion: July 5th 11am at PAO.

*Include [Mike's Tues. call nominations] for 10 ways to be a winner, but one winner per month. Also, include Employee of the Month winner in our Committee, and Brand Crusader of the Month winner as well.

*Get a photo of the committee!

*Wear 10 ways to be a winner t-shirts when going to team meetings! [Wendy] will order more t-shirts.

*[Stephanie] will create a power point presentation to present while at team meetings.

*[Rosanna and Traci] meeting at PAO on Monday, June 19th at 11am to create poster and order thru Kinko's.

*[Traci] will write a blurb for the newsletter.

*[Wendy] forward these notes to all other Award Committee members! We concluded at 1:30pm.

Traci Blevans

Meeting notes June 21, 2006

2006-07-06T12:15:00.000-07:00

Meeting began at 10am and concluded at 11:30am on Wednesday, June 21, 2006.

*Award time at Summer Excursion: 11:30am-Noon

*Next Award Committee meeting to prepare awards for Summer Excursion will be held at Centerpointe on Wednesday, July 12th from 10-11:30am

*At this meeting be prepared to get group Committee photo taken
*After this meeting [Stephanie and Rosanna] to measure Bellecourt and exterior pool area for awnings thru Sneads for October function

*Next Award Committee meeting to prepare for October's event will be held at Centerpointe on Wednesday, August 2nd from 10-11:30am

*[Stephanie] creating questionnaire form for suggestion box, will then forward to Rosanna to print in color.

*[Traci] please write a blurb on the blog from Town Hall

*Agreed that original 7 members currently on Committee: Wendy, Pete, Mishell, Stephanie, Traci, Emily, and Rosanna is sufficient

*[Mike]: are the office's open prior to the Summer Excursion start time of 11:30am, and do they go back to property afterwards?

What is the budget for the October function?
What is the budget for th PM appreciation day?

*The pre-planned meeting on July 5th at 11am has been cancelled due to employees on vacation (Mishell and Traci). In its place we will meet on July 12th (see above note)

*The 10 ways to be a winner's will only be highlighted at the Town Hall mtg (already done) and at the October function. There is limited time at the Summer and Christmas event, so we will for-go that category during those two functions!

*[Wendy] progress on ordering more "10 Ways to be a Winner" t-shirts?

*[Traci] please write a blurb for the newsletter; Stephanie needs by this Friday, June 23rd.

***Side Note: The Award Committee would like to take up 1/2 hour of your time on the following days:

Tuesday, June 27th from 9:30-10am:
Palladia
Club at Tanasbourne
Tanasbourne Terrace
Club at the Green
Please have all staff meet at Tanasbourne Terrace, in the clubhouse, for the 1/2 hours presentation. Mishell, Rosanna and Lori (intern) will be presenting.

Julia, thanks in advance for letting us use your clubhouse as the meeting place for this activity. Please let me know if there is any conflict with this date or time.

If a staff member is off that day, no worries, just have as much of your team present as possible!

Thursday, June 29th from 1-1:30pm:
Cove at Fishers Landing
Brentwood
Kempton Downs
Please have all staff meet at Brentwood, in the clubhouse, for the 1/2 hours presentation. Stephanie, Pete ,and Wendy will be presenting.

Kathy, thanks in advance for letting us use your clubhouse as the meeting place for this activity. Please let me know if there is any conflict with this date or time.

If a staff member is off that day, no worries, just have as much of your team present as possible!

Friday, June 30th from 9:30-10am:
LaSalle
Centerpointe
Meadowcreek
Country Gables
Please have all staff meet at Centerpoint, in the clubhouse, for the 1/2 hours presentation. Traci, Stephanie, and Emily will be presenting.

Daphne, thanks in advance for letting us use your clubhouse as the meeting place for this activity. Please let me know if there is any conflict with this date or time.

If a staff member is off that day, no worries, just have as much of your team present as possible!

During the presentation you will be given a copy of the power point and an Award Criteria Poster to hang in your office.***

FW: KUDOOS!

2006-07-06T11:49:00.000-07:00

________________________________

From: John Sizemore
Sent: Thu 7/6/2006 10:33 AM
To: Wendy Allen
Subject: RE: KUDOOS!

Thank You It's hard to believe we have done so much in so little time. John

________________________________

From: Wendy Allen
Sent: Wed 7/5/2006 4:55 PM
To: Mike Brewer
Cc: zz-EQ-LaSalle; Felecia Richards; Bradlee France; Emily Williamson; Natalya Lyashchina; Jennie Pai; John Sizemore
Subject: KUDOOS!

Mike- I have slacked a bit lately and have not done very good at "Share the Spotlight", so in an effort to make a mends I would like to recognize the huge efforts that the team at LaSalle has made to reach... 96% Occupancy & 3.6% LTL from today's Grid. Yes, that is right 96% occ & 3.6% LTL.

What is even more impressive is that for June we had 38 M/I;s & 44 M/O's, for July we have had 27 M/I's & only 17 M/O's. The team has rented 60 units since June 1st (53 June & 7 July MTD).

The maintenance team has turned 65 units in the last 4 weeks for a staggering 16.25 units turned per week or 3.25 per day. This doesn't include the 261 service requests completed from June 1st through today. To break that down it is 52.2 per week or 10.44 per day. WOW!!!

So as you can see the team at LaSalle really has ROCKED Portland!

Wendy Allen
General Manager
LaSalle & CenterPointe
wallen@eqr.com
LaSalle 503-605-5000
Fax 503-605-5005
CenterPointe 503-677-2700
Fax 503-677-2705

EQUITY RESIDENTIAL: America's Choice for Apartment Living...

Meeting notes from June 7th and June 21st

2006-06-29T12:33:00.000-07:00

Our meeting began at 10am and concluded at 11:30am on Wednesday, June 21, 2006.

Here are the meeting notes:

*Award time at Summer Excursion: 11:30am-Noon

*Next Award Committee meeting to prepare awards for Summer Excursion will be held at Centerpointe on Wednesday, July 12th from 10-11:30am

*At this meeting be prepared to get group Committee photo taken
*After this meeting [Stephanie and Rosanna] to measure Bellecourt and exterior pool area for awnings thru Sneads for October function

*Next Award Committee meeting to prepare for October's event will be held at Centerpointe on Wednesday, August 2nd from 10-11:30am

*[Stephanie] creating questionnaire form for suggestion box, will then forward to Rosanna to print in color.

*[Traci] please write a blurb on the blog from Town Hall

*Agreed that original 7 members currently on Committee: Wendy, Pete, Mishell, Stephanie, Traci, Emily, and Rosanna is sufficient

*[Mike]: are the office's open prior to the Summer Excursion start time of 11:30am, and do they go back to property afterwards?

What is the budget for the October function?
What is the budget for the PM appreciation day?